1. Does the CRM integrate easily with social activity, in order to glean insights, data and sentiment toward the brand? Yes, we provide a guide that offers tracking email click through, social media click through and digital advertising – all with a querystring.
2. Are API, RSS feeds easily integrated within the system. Is there an additional cost for additional feeds? Yes, we provide a API guide to implementing them.
3. To what extent would you provide system training and how many licenses would be included? The aim is for Clients to be able to be self efficient with the user doc, albeit we are here for support when required via Zendesk.